Derby Homes has deployed Clearview’s customer engagement suite of software. Paul Cole, Derby Homes’ customer engagement officer, explains the thinking behind the decision to implement Clearview and the challenges faced by the resident involvement team. What are your resident involvement challenges? As a result of a council review of housing services in 2013, resident involvement…
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News
Launch of the Connected Housing Initiative for DI
A group of 12 housing providers (representing 400,000 households), the Greater London Authority and Digital Unite are collaborating to combat digital exclusion. The Connected Housing Initiative aims to highlight the 1.8 million social housing residents who are digitally excluded. The 12 housing providers estimate that over 110,000 of their own tenants are unable to access…
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BT launches dedicated DI service for housing
Housing providers can now offer cost-effective internet connections and devices to their tenants, with the launch of a new shared internet service from BT Business. The service delivers an internet connection, which could include shared access between residents to reduce monthly rental costs, and an affordable device, as well as training and support for tenants….
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£53,000 DI project from L&Q
L&Q has launched a year-long digital inclusion programme for 150 of its residents. L&Q’s ‘Digital 400’ (D400) programme is being funded by a £53,000 grant from the L&Q Foundation and will be delivered with training provider Silver Training. D400 will initially offer 150 residents without computer skills bespoke IT training as well as free equipment…
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Railway Housing heads for the cloud with Civica
Railway Housing Association has reported that it has cut its IT costs by 30 per cent since it moved its infrastructure to a fully-managed cloud service from Civica. Railway Housing’s relationship with Civica dates back to 2001; at that time, it was technologically stuck in the past and required new systems that could help run…
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Curo Housing wins gold for its staff
Curo Housing has been awarded the Investors in People gold standard, joining the top seven per cent of accredited organisations across the UK. Paul Devoy, head of Investors in People, said, “We’d like to congratulate Curo on its gold standard. Such a high level of accreditation is the sign of great people management practices and…
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