Capita has developed new modules for its OpenHousing system, including additional CRM functionality, upgraded mobile services and new reporting tools. The new modules are expected to be available from October 2009. Explaining how Capita positioned its new modules against dedicated applications from other suppliers, Vanessa Parfitt, OpenHousing product team leader, Capita Software Services, said, “Our…
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News
North Lincolnshire Homes’ £500k deal with Aareon
North Lincolnshire Homes is set to implement new housing management and CRM systems from Aareon during an eight-month project. NLH is the result of the transfer of 10,000 homes from North Lincolnshire Council in early 2007. Having also inherited the council’s housing management system as part of the transfer, NLH wanted to replace the original…
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Capita and Civica in £10m IBS deal
Capita Software Services has retained IBS OpenSystems’ housing business following the £10m sale of IBS OpenRevenues to Civica, as ordered by the Competition Commission in June 2009. Confirmation by the Competition Commission will allow Capita to strengthen its housing business and enable Civica to add to its revenues and benefits customers. The IBS OpenSystems Revenues…
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Three new HAs for House-on-the-Hill
Severnside Housing, Eastlands, and Argyll Community housing associations, which between them house 18,000 people in England and Scotland, are now each using House-on-the-Hill’s SupportDesk solution. Ian Pritchard, Systems and Technology Manager, Severnside, said, “The new system underpins the whole of our IT support service and will revolutionise the way our IT team operates with call…
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Paper-free success for Documotive at Clyde Valley
As part of the consolidation of its offices into a single, purpose-built headquarters, Clyde Valley Housing Association has abandoned paper and moved to an entirely electronic document and process management system from Documotive. Clyde Valley’s move to new offices was mirrored by the desire of its chief executive to also institute a cultural change and…
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Pitney Bowes makes 1st-class delivery at Reading Council
Reading Borough Council is using hardware and systems from Pitney Bowes to process its increasing volume of postal mailings to its 230,000 citizens, such as electoral registration forms, housing benefit communications, planning applications, and promotional materials for arts and leisure centres, and its need to track and allocate postage costs to the correct department. Roy…
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