Ongo Homes has reduced its arrears by around £500,000 during the last two years thanks to introducing a ‘rent first’ approach alongside Mobysoft’s RentSense software. Ongo initially introduced RentSense to provide an accurate caseload for their income officers so that they could be more efficient in addressing the right cases at the right time. Matt…
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News
Curo selects M-Files for information management
Curo Group has selected M-Files as its core information management system, mainly around tenancy and property management, HR and back-office operations. Curo and M-Files have designed a new, metadata-driven solution to manage documents, automate compliance and optimise business processes. About 20 document classes have been defined with automated metadata and access controls to ensure compliance…
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Radian’s self-service with Active Housing
Radian Group has launched a new tenant portal, MyRadian, based on Hallnet’s Active Housing software. Who is Radian Group? Radian Group is one of the largest housing providers in the South of England. In November 2019, it formed a new partnership with Yarlington Housing Group with the aim to deliver even more for its customers…
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North Tyneside’s experience with Orchard Repairs & Maintenance
North Tyneside Council is now seeing measurable improvements to its business processes since implementing Orchard’s AccuServ repairs and maintenance software last year. In April 2019, North Tyneside Council completed a two-year project to bring their construction and responsive repairs services back in house after previously outsourcing them. The council was primarily looking for a cloud-based…
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Thirteen boosts repairs & maintenance with BigChange
Thirteen Group has implemented new mobile workforce management software from BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is intended to improve services, reduce costs and boost productivity. Michael Hall, senior facilities manager, Thirteen Group, said, “We previously relied on a combination of paper records and…
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Manifest’s Tower Hamlets contract
Manifest, an IT and business consultancy for the housing sector, has been awarded a two-year contract to support and manage Tower Hamlets Community Housing’s line-of-business applications. Manifest’s contract includes business-as-usual support across a portfolio of at least nine business applications, leading improvement and implementation projects, and providing bespoke solutions. The consultancy will also be analysing…
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