• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Universal credit and the importance of integration

Universal credit and the importance of integration

From: Declan Grogan, Managing director, NDL

Sir – I read with interest your article ‘Are you ready for Universal Credit?’ in the March edition of Housing Technology. It was heartening to hear Thurle Phillips from Paragon Community Housing Group acknowledge the importance of mobile working in helping to ease the administrative and logistical burden universal credit will place on social housing providers.

I would urge other housing associations to follow suit, but as well as arming employees with tablets and smartphones, due consideration should also be given to integration. As mobile working and integration software specialists we have worked with hundreds of public sector organisations, and experience has taught us that integration can easily be forgotten in the excitement of shiny new devices, but it is vitally important in order to gain the most out of this investment.

Ensuring mobile devices are properly integrated with an organisation’s own back-office system is an important first step, but the real Holy Grail is to be able to integrate systems across organisations. As a recent report by the Communities and Local Government Committee made clear, universal credit fraud (caused largely by a lack of integration) is a real fear. The committee’s chairman noted that the current state of the project’s fraud detection system, which is unable to detect when multiple individuals make a housing benefit claim on a single property, was “extremely concerning given the advanced state of implementation”

Of course, this particular integration problem isn’t for housing providers to solve alone, but it is another indication of just how important it is for the ability to integrate to be built, front and centre, into any IT system.

See More On:

  • Vendor: NDL
  • Publication Date: 033 - May 2013
  • Type: Letters

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293