Social housing is an important component of public infrastructure, providing housing to those who may not otherwise be able to afford it. However, managing social housing can be a complex task, requiring a large amount of administrative work and coordination. In recent years, there has been an increasing interest in using technology to streamline and…
ChatGPT in housingRead More →
Active Housing
Overcoming digital self-service mistakes
As a supplier of digital self-service solutions, Active Housing has partnered with housing providers of all sizes across the UK. Post-pandemic, we’ve seen a flurry of housing providers embark on a range of self-service projects, such as customer portals, tenancy applications and repairs reporting. However, amid these exciting projects, we see the same mistakes hindering…
Overcoming digital self-service mistakesRead More →
Are you ready for business process automation?
Housing Technology interviewed business process automation (BPA), data integration and workflow experts from Active Housing by Hallnet, CGI, Manifest Software Solutions, MIS Active Management Systems, NEC Software Solutions, Neo Technology and One Consulting on the role of BPA in housing providers’ internal- and external-facing operations. What is BPA in social housing? Alan Swift, technical director at…
Are you ready for business process automation?Read More →
If you build it, will they come?
You may consider the most challenging part of implementing and managing a resident portal is securing the initial funds to implement it in the first place. In reality, funding is only half the battle. Once in place, there will be a huge amount of attention on the platform as pressure grows to justify its expense…
If you build it, will they come?Read More →
Walk before you can run: An agile approach to self-service portals
As a father of three children, I often find myself suggesting (or shouting), “walk before you can run”, usually to prevent accidents! This saying is also relatable to software development and IT projects; I believe some housing providers make the mistake of trying to run before they can walk when it comes to customer portals…
Walk before you can run: An agile approach to self-service portalsRead More →
Stonewater’s virtual properties with Active Housing
As part of its digital transformation, Stonewater has launched a new virtual ‘property shop’ with Active Housing. Stonewater originally chose Active Housing to help with the full digital transformation of its services, included a new tenant portal, followed by a tenant onboarding application. Stonewater’s property shop showcases its properties available to buy or let, allowing…
Stonewater’s virtual properties with Active HousingRead More →
