You may consider the most challenging part of implementing and managing a resident portal is securing the initial funds to implement it in the first place. In reality, funding is only half the battle. Once in place, there will be a huge amount of attention on the platform as pressure grows to justify its expense…
If you build it, will they come?Read More →
Hallnet
Walk before you can run: An agile approach to self-service portals
As a father of three children, I often find myself suggesting (or shouting), “walk before you can run”, usually to prevent accidents! This saying is also relatable to software development and IT projects; I believe some housing providers make the mistake of trying to run before they can walk when it comes to customer portals…
Walk before you can run: An agile approach to self-service portalsRead More →
Stonewater’s virtual properties with Active Housing
As part of its digital transformation, Stonewater has launched a new virtual ‘property shop’ with Active Housing. Stonewater originally chose Active Housing to help with the full digital transformation of its services, included a new tenant portal, followed by a tenant onboarding application. Stonewater’s property shop showcases its properties available to buy or let, allowing…
Stonewater’s virtual properties with Active HousingRead More →
Thrive’s Active Housing portal
Thrive Homes has partnered with Active Housing to develop a new self-service tenant portal, enabling tenants to manage their tenancies and perform a variety of transactions, including reporting repairs and paying their rents. Before working with Active Housing, Thrive had developed a tenant app which had received mixed reviews, so the housing provider’s goal with…
Thrive’s Active Housing portalRead More →
Gravesham’s self-service repairs with Active Housing
Gravesham Borough Council is moving all of its repairs reporting and appointment management online with Active Housing as part of its complete digital transformation of tenant services by 2023. The council has chosen the full suite of Active Housing’s Active Diagnostics products. These include the core Active Diagnostics product, allowing tenants to diagnose, log and…
Gravesham’s self-service repairs with Active HousingRead More →
Active Community connects socially-isolated tenants
Following its acquisition of the Community Book platform, Active Housing by Hallnet has rebranded and launched it as its latest digital solution to connect tenants, bring communities together and tackle the threat of social isolation, particularly in the face of further coronavirus lockdowns. Developed with help from Wigan Council, Wigan Borough Community Partnership and Inform…
Active Community connects socially-isolated tenantsRead More →
