Housing Insight’s founder, Nas Hayat, discusses his personal journey to integrate technology for the benefit of people. Every couple of years, a new player comes into our sector, promising the world by offering a new product that’s supposed to be the ultimate technology solution for social housing providers. Organisations typically invest a huge amount of…
Housing Insight’s personal journey so farRead More →
Housing Insight
Actions speak louder than words – Soha Housing & Housing Insight
Housing Insight wanted to make sure its standards of service matched up to the words in its marketing materials – so it asked a customer, Soha Housing, to evaluate its experience with Housing Insight’s PanConnect self-service app. Housing Insight marketing says: Our goal is to work closely with our customers… Soha Housing’s response: We were…
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Tenant satisfaction measures – Get more compliments & fewer complaints
A housing provider in Glasgow recently spent an entire morning fielding phone calls from residents who wanted to let them know about a burst water main in the neighbourhood. The first call was extremely helpful in bringing the problem to their attention, but all subsequent calls simply repeated what the housing team already knew. Nevertheless,…
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Reforming social lettings
If you needed social housing for your family, what’s the first thing you would do to find a home? Many people would look up their council website as a starting point, only to discover that their council doesn’t have an online registration form. Instead, housing applicants are often directed to collect a paper form from…
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Housing Insight’s new approach to arrears
The team at Housing Insight has just rolled out a third iteration of RentsConnect, the arrears management module within PanConnect. Offering a completely new way of working, the changes to RentsConnect have created standout advantages for organisations seeking to address rent arrears. RentsConnect began as a basic solution designed to help new customers who approached…
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CCHA & Housing Insight – 700 homes go digital in five months
When we made our pre-pandemic decision to integrate our housing management system with a cloud-based platform, we opted for PanConnect by Housing Insight. As you would expect, we followed a full procurement process and considered a number of vendors before making a final choice. We found that Housing Insight’s costs were competitive and, from speaking…
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