Housing Insight’s customer Monmouthshire Housing was Highly Commended in the Digital Transformation category of the Housing Technology Awards 2026. Modern housing delivery requires more than just ‘business as usual’; it requires a total digital evolution. At Housing Insight, we are proud to see Monmouthshire Housing Association recognised at the Housing Technology Award 2026. This celebrates…
Monmouthshire Housing’s transformation with Housing InsightRead More →
Housing Insight
Coming in from the cold – Self-service & winter repairs
The winter season in social housing typically shifts the focus for housing providers from routine maintenance activities to emergency responses and high-priority moisture management. In these circumstances, self-service apps for residents can provide an easy-to-access, direct communication channel between residents and housing providers to save time, optimise resources and reduce anxiety. Winter repairs – Three…
Coming in from the cold – Self-service & winter repairsRead More →
Ayrshire Housing picks PanConnect for self-service
Ayrshire Housing has chosen Housing Insight’s PanConnect platform to deliver its resident engagement solutions through a new self-service app and portal. PanConnect will enhance Ayrshire Housing’s engagement with its residents while streamlining internal operations, reflecting the two companies’ shared commitment to innovation, reliability and customer experience. Caroline Donald, director of corporate services, Ayrshire Housing, said,…
Ayrshire Housing picks PanConnect for self-serviceRead More →
Beyond the rent statement
From reactive firefighting to proactive support For housing officers, each day is often a whirlwind of reactive tasks. A missed rent payment triggers a letter. A complaint call launches an investigation. An anti-social behaviour report starts a formal process. It’s all a constant cycle of firefighting, addressing problems only after they’ve taken root. But what…
Beyond the rent statementRead More →
North Star deploys Housing Insight’s self-service app & portal
North Star Housing is in the middle of implementing Housing Insight’s PanConnect self-service app and portal, replacing an outdated system and in conjunction with its deployment of a new housing management system. The first stage was operational within 12 weeks of the PanConnect project’s start, featuring income and debt assistance, a repairs diagnostic wizard and…
North Star deploys Housing Insight’s self-service app & portalRead More →
Creating convenience and customer confidence
In a world where banking, shopping and communications are available 24/7, residents increasingly expect the same level of accessibility from their housing provider. Providing residents with a digital engagement tool is crucial for modern housing providers, primarily because it delivers convenience and choice through 24/7 self-service. By offering an online portal or app, housing providers…
Creating convenience and customer confidenceRead More →
