Caledonia Housing has added Housing Insight’s Repair Wizard to its existing PanConnect-based tenant portal. Repair Wizard enables CHA’s tenants to request and manage their housing repairs from any connected device, letting them report repairs, upload images of faults and schedule an appointment direct with CHA’s relevant repair contractor. Tim Calderbank, director of customer services, Caledonia…
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Housing Insight
Housing Insight signs Hafod Care
Hafod Care has signed a five-year contract with Housing Insight for its PanConnect supported housing software. The system is scheduled to go live in April 2019 across all of Hafod’s supported housing teams. PanConnect is already being used as a fully-mobile, floating support and care platform by other Welsh housing and care providers including Llamau,…
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Housing Insight launches communication hub
Housing Insight’s new Communication Hub, developed by the team behind Communication Manager (CMGR), has been recently launched as a new addition to the company’s main PanConnect software. As well as providing two-way SMS, Communication Hub enables any housing or care provider to integrate with all social media platforms including Facebook, Messenger and WhatsApp for multi-channel…
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Queen’s Cross & Valleys to Coast sign up for Housing Insight’s PanConnect
Valleys to Coast Housing is implementing Housing Insight’s PanConnect during the first quarter of 2019 to give its tenants a self-service portal and app. Polly Thompson, head of IT, Valleys to Coast Housing, said, “The self-service portal and app will help us engage more with our tenants, and introducing the repairs diagnostics tool will reduce…
Queen’s Cross & Valleys to Coast sign up for Housing Insight’s PanConnectRead More →
Livin app boosts digital transactions
Livin has revamped its tenant portal and seen digital transactions soar. Over 25 per cent of its tenants are actively using the app, with at least 60 per cent of transactions now carried out digitally, delivering tenant satisfaction levels of 98 per cent. Prior to the implementation of Housing Insight’s Pan Connect portal and app,…
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PanConnect supports Tai Ceredigion’s tenant engagement
Tai Ceredigion is using Housing Insight’s PanConnect self-service portal and app to reinvigorate its tenant engagement strategy. The ‘TyFi’ (‘my house’ in Welsh) portal is available in both English and Welsh. Gavin Harvey, head of ICT and business improvement, Tai Ceredigion, said, “We’ve seen immediate benefits since PanConnect was introduced. Tenants were instantly more engaged,…
PanConnect supports Tai Ceredigion’s tenant engagementRead More →
