With huge potential for improving the customer experience and streamlining operations, how can the housing sector encourage more customers to embrace a digital approach to their tenancies? 1. Involve end-users at the beginning When we began the process to choose a new self-service portal in 2018, we asked some of our customers to be part…
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Housing Insight
Caledonia Housing’s future of great customer service
One of the few positives to come out of the pandemic has been a greater awareness of the value of technology in creating and nurturing a sense of connection between people. Used well, a digital approach to customer service in our sector will not only streamline operations but also improve the customer experience. Pre-pandemic, the…
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Housing Insight’s RentsConnect
Housing Insight has launched RentsConnect to revolutionise the way in which housing providers interact with their tenants. Part of the software provider’s PanConnect suite of products, RentsConnect replaces static weekly reports and temporary case notes with a system that lets staff communicate with housing management systems and other databases in real time and without duplication…
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Queens Cross Housing takes on RentsConnect
Queens Cross Housing is now using Housing Insight’s RentsConnect software alongside its earlier implementation of the software provider’s PanConnect Staff app to manage its voids, so that all staff can be connected to data in a single easy-to-use system. Housing Insight said that adding RentsConnect will enable the housing provider to see its priority visits…
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Digital transformation – The story of Housing Insight
The housing sector has gone through big changes over the past few years, with new terminologies such as customer first, digital inclusion, mobile working and cloud services coming to the fore and now being discussed at board level. In line with those developments, many housing providers have moved away from their ‘traditional’ IT providers, looking…
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Cardiff Community Housing takes PanConnect
Cardiff Community Housing is implementing Housing Insight’s PanConnect software to improve its ability to create new functionality across its staff- and tenant-facing IT services and applications. The housing provider’s plan is to deploy PanConnect across its entire operations over the next couple of years. Nigel Lee, head of ICT and procurement, Cardiff Community Housing, said,…
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