North Star Housing is in the middle of implementing Housing Insight’s PanConnect self-service app and portal, replacing an outdated system and in conjunction with its deployment of a new housing management system.
The first stage was operational within 12 weeks of the PanConnect project’s start, featuring income and debt assistance, a repairs diagnostic wizard and full integration with North Star’s DRS scheduling system.
Sean Lawless, director of insight and transformation, North Star Housing Group, said, “We’re delighted to be partnering with Housing Insight to deliver its PanConnect self-service app and portal to our residents. This solution gives us flexibility and scalability combined with a seamless experience across both platforms.”
