North Star Housing is in the middle of implementing Housing Insight’s PanConnect self-service app and portal, replacing an outdated system and in conjunction with its deployment of a new housing management system. The first stage was operational within 12 weeks of the PanConnect project’s start, featuring income and debt assistance, a repairs diagnostic wizard and…
North Star deploys Housing Insight’s self-service app & portalRead More →
North Star Housing
Brewing innovation
How North Star Housing and The National Robotarium are bringing robotics into social housing North Star Housing Group has partnered with The National Robotarium to explore the role of robotics in social housing. This ground-breaking project places a Furhat conversational robot at the heart of a social housing scheme, offering residents not only a cup…
Brewing innovationRead More →
North Star transforms repairs with Infinity Group & Microsoft
North Star Housing has gone live with a new repairs system from Infinity Group, as part of its ongoing Microsoft-based digital transformation programme. The housing provider has been working with Infinity Group for the past year to deliver an ambitious data transformation project and has already gone live with CRM, compliance, rent accounting and arrears…
North Star transforms repairs with Infinity Group & MicrosoftRead More →
Transforming compliance with AI at North Star
North Star Housing won the bronze award in the innovation category of the inaugural Housing Technology 2024 awards. Sean Lawless and James Walder from North Star Housing explain more about their award-winning programme. At North Star Housing, we embarked on a transformative journey to replace our legacy housing management system with Microsoft Dynamics, with the…
Transforming compliance with AI at North StarRead More →
North Star’s Dynamics migration with Infinity Group
North Star is close to completing its full migration from Capita OpenHousing to Microsoft Dynamics with support from Infinity Group. The housing provider was previously using Capita OpenHousing for rent accounting and tenancy management but wanted a more integrated, available and streamlined process. Sean Lawless, director of insight and transformation, North Star Housing, said, “Our…
North Star’s Dynamics migration with Infinity GroupRead More →
North Star streamlines gas compliance with AI
North Star Housing has deployed a streamlined AI-powered compliance module for its gas safety certifications, developed in collaboration with RedkiteCRM (now part of Infinity Group) and based on Microsoft’s AI platform. The deployment is part of the housing provider’s wider move from Capita OpenHousing to Microsoft Dynamics as its main housing management system. North Star…
North Star streamlines gas compliance with AIRead More →
