North Star Housing has deployed a streamlined AI-powered compliance module for its gas safety certifications, developed in collaboration with RedkiteCRM (now part of Infinity Group) and based on Microsoft’s AI platform. The deployment is part of the housing provider’s wider move from Capita OpenHousing to Microsoft Dynamics as its main housing management system.
North Star Housing has grappled in the past with time-consuming compliance processes, especially around gas safety certifications. The manual verification of gas safety certifications through a third-party assurance system and subsequent data entry into its housing management system was a labour-intensive task, involving checks on completion dates, contractor details and compliance cycle resets.
The revamped compliance workflow simplifies the process. North Star Housing’s contractors now submit certifications through a third-party assurance system, with documents dropping into SharePoint. Microsoft’s AI then takes over, conducting key checks such as date validation, signature verification and property reference confirmation.
Certificates passing all checks are automatically updated in Microsoft Dynamics, with the service cycle reset. Successfully-certified documents seamlessly integrate into the housing provider’s monthly payment run, triggering automatic payments. Certificates failing assurance checks are redirected to a ‘failed’ folder for manual review by a compliance coordinator.