Saxon Weald has selected Solvares Field Service’s real-time scheduling and optimisation software for the delivery of repairs, inspections and maintenance across its 7,000 homes. The implementation will integrate Solvares’s Visitour AI-enhanced technology with Microsoft Dynamics 365, delivered through Infinity Group’s BrikHousing management system. Staff deployment will begin with Saxon Weald’s inspection teams, around workload visibility,…
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Infinity Group
Seeing the whole picture with Saxon Weald & Infinity Group
Rebuilding customer contact with AI Saxon Weald was Commended in the Artificial Intelligence category of the Housing Technology Awards 2026. Customer contact is one of the most demanding parts of service delivery in our sector. Rising email volumes, complex enquiries and increasing regulatory pressures have made it harder for housing providers to maintain visibility and…
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Putting AI in your contact centre
With housing providers struggling to upgrade systems and adopt technologies that enable them to deliver better outcomes for their tenants, meaningful implementations of AI can understandably seem a long way off. There is a general assumption about advanced technologies, such as AI, that legacy systems and data infrastructures must be modernised significantly if organisations want…
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Halton Housing slashes UC processing with Infinity Group
Halton Housing has automated most of its universal credit processes using Infinity Group’s BrikHousing software, with its UC processing cut from five weeks to just 10 hours. Halton Housing processes over 3,000 rent verifications every year for tenants receiving universal credit. Before the introduction of BrikHousing, one member of staff would spend five weeks manually…
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Artificial intelligence in housing
Housing Technology interviewed AI practitioners from DASH (Demystifying AI for Social Housing), Infinity Group, Mobysoft, NEC Housing, Plentific and TrustMarque on the role of artificial intelligence (AI) in housing, including the benefits to housing staff and tenants, pitfalls to avoid, how to get started, cutting through the hype, real-life examples and ethics. The roles of…
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One bite at a time – Legacy system replacement
Infinity Group, one of 10 Microsoft’s ‘inner circle’ partners in the UK, has developed its BRIKHousing system to work seamlessly with Microsoft Dynamics, replacing legacy systems brick-by-brick, one module at a time. Sarah McRow from Infinity Group explains how housing providers can free themselves from their legacy systems. Remember how you eat an elephant? One…
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