With housing providers struggling to upgrade systems and adopt technologies that enable them to deliver better outcomes for their tenants, meaningful implementations of AI can understandably seem a long way off. There is a general assumption about advanced technologies, such as AI, that legacy systems and data infrastructures must be modernised significantly if organisations want…
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Infinity Group
Halton Housing slashes UC processing with Infinity Group
Halton Housing has automated most of its universal credit processes using Infinity Group’s BrikHousing software, with its UC processing cut from five weeks to just 10 hours. Halton Housing processes over 3,000 rent verifications every year for tenants receiving universal credit. Before the introduction of BrikHousing, one member of staff would spend five weeks manually…
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Artificial intelligence in housing
Housing Technology interviewed AI practitioners from DASH (Demystifying AI for Social Housing), Infinity Group, Mobysoft, NEC Housing, Plentific and TrustMarque on the role of artificial intelligence (AI) in housing, including the benefits to housing staff and tenants, pitfalls to avoid, how to get started, cutting through the hype, real-life examples and ethics. The roles of…
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One bite at a time – Legacy system replacement
Infinity Group, one of 10 Microsoft’s ‘inner circle’ partners in the UK, has developed its BRIKHousing system to work seamlessly with Microsoft Dynamics, replacing legacy systems brick-by-brick, one module at a time. Sarah McRow from Infinity Group explains how housing providers can free themselves from their legacy systems. Remember how you eat an elephant? One…
One bite at a time – Legacy system replacementRead More →
New technologies to watch
As 2025 begins, Housing Technology interviewed seasoned technologists from 8×8, Access Paysuite, FLS – Fast Lean Smart, Infinity Group, NEC Software Solutions and Plentific about which technologies housing providers should be considering for their future business plans. Which technologies should housing providers be looking at? Sue Michaelwaite, housing manager, 8×8, said, “One area that will…
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Technology for better repairs & maintenance (and happier tenants)
Housing Technology interviewed senior housing executives from Askporter, FLS – Fast Lean Smart, Infinity Group, MIS Active Management Systems, NEC Housing, Plentific, Propeller and Voicescape about how housing provider can improve their maintenance and repairs operations through fewer bottlenecks and unresolved repairs and more first-time fixes and, ultimately, happier tenants. What are the common causes…
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