Platform Housing Group has implemented a new complaints management system powered by Microsoft Dynamics 365, delivered in partnership with Baytree Solutions. With the Dynamics platform, tenants’ complaints are now accessed from a central repository. This has made it easier for the housing provider to meet the Housing Ombudsman’s complaint handling code as well as internal…
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Microsoft
Productivity & empowerment – Gentoo’s Copilot journey
Gentoo’s mission has always been to deliver exceptional outcomes for our tenants. But to do that properly, we must empower our people. Our journey with Microsoft 365 Copilot, supported by our technology partner Phoenix, has been a transformative step in reshaping how we work, collaborate and serve. From vision to value – Why we started…
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Putting VIVID’s customers in control of their tenancies
VIVID was the winner of the Customer Services award at the Housing Technology 2025 Awards. The housing provider explains how it has put its customers in control of their own tenancies with help from TechLabs London and Microsoft. Staying ahead of technological advances is crucial for delivering great customer service. At VIVID, we recognised the…
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The A.I. Team – Our Microsoft Copilot adventure
“In 2025, a crack commando unit was sent to trial Microsoft Copilot by their company for a productivity enhancement they didn’t commit. These men and woman promptly escaped from their mundane tasks to the digital underground. Today, still wanted by their colleagues, they survive as soldiers of fortune. If you have a problem, if no…
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Start with ‘why?’…
Tackle the big challenges by understanding the problem better Civica’s Derek Wise and Microsoft’s Robin Denton recently joined the ‘Truth about Local Government’ podcast hosted by Matt Masters; this is an abridged version of their conversation. If you were to ask the CEO of a local authority to define the problem they’re trying to solve,…
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Housing Technology 2021 Live Broadcast Review
According to many of the guests, speakers and participants at Housing Technology 2021 at the start of March, the first live broadcast of our annual conference and executive forum raised the bar for how digital events should be run. “BEST EVER DIGITAL CONFERENCE!” Hosted by George Grant, Housing Technology’s co-founder and CEO, and Emma Birchley,…
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