In our sector, few subjects stir quite as much debate as repairs. From tenant dissatisfaction to growing backlogs, reactive maintenance remains a persistent challenge for housing providers. It’s the number one source of complaints, the largest area of expenditure and a major influence on tenant satisfaction scores and therefore regulatory ratings. What if our sector…
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MRI Software
Better technology to underpin temporary accommodation
Local authorities are currently facing an ongoing budget crisis, with some spending over £500,000 each week on temporary accommodation. This situation is not only unsustainable but also deeply concerning because it drains valuable resources and fails to provide the lasting solutions that communities desperately need. The problem is prominently featured in the headlines, with daily…
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MRI Software buys Capita One
MRI Software has now completed its acquisition of Capita One, a subsidiary of Capita Plc, after the regulatory conditions for the transaction were met. Capita One’s solutions for housing, taxation, benefits administration and education will now sit alongside MRI’s existing solutions for social housing and local government. Patrick Ghilani, chief executive officer, MRI Software, said,…
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Greenwich slashes admin time for homelessness with MRI
The Royal Borough of Greenwich is using MRI Software’s Homelessness Reduction software to improve its approach to homelessness, rough sleeping and temporary accommodation. Alexander Ferry, housing inclusion project coordinator, Royal Borough of Greenwich, said, “Our old system was very basic, clunky and had no homelessness case level information collection (HCLIC) validation. “The user experience with…
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Beyond Housing live with MRI Customer Central
Beyond Housing is now using MRI Software’s new Customer Central CRM system, having been a long-term user of MRI’s software since the housing provider’s creation five years ago. The new CRM system was designed in consultation with Beyond Housing and offers all the functionality of a SaaS-based solution without needing specialised development and integration into…
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MRI Software adopts OSCRE data standard
MRI Software has announced that its MRI Agora platform will now use a standardised data model from OSCRE International to make application integration and data sharing easier, faster and less expensive for its customers and partners. Patrick Ghilani, CEO, MRI Software, said, “MRI and OSCRE have a shared aim of improving data quality and consistency…
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