Amid ever-changing views on the role of housing management systems (HMS), Housing Technology interviewed a few experts on the ERP vs. HMS debate, when to replace your HMS, integration with other core systems and common mistakes to avoid when migrating to a new HMS. When is an HMS too old? Ben Charlton, head of migration…
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NEC Software Solutions
Transforming customer care for tenants
AI is already cutting costs and improving services in housing. But how might this technology be used to support tenants in the future? AI has brought big changes to the housing sector. For example, it can already help to predict which homes are more likely to develop damp and mould. The technology simply combines data…
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The goddess of AI support
How NSDC’s Hestia is transforming training & service delivery Newark and Sherwood District Council was Highly Commended in the Artificial Intelligence category of the Housing Technology Awards 2026, with its use of Microsoft Copilot agents to empower staff and improve tenant outcomes. Launching a new housing management system (HMS) is a formidable prospect for any…
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The agentic AI housing revolution
Agentic AI is coming to the housing sector. Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the challenges and opportunities for housing providers to get the maximum value from this emerging technology. The publication of Alan Turing’s groundbreaking ‘Computing Machinery and Intelligence’ paper in 1950 was arguably the moment when the question…
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2026 & beyond…
Housing Technology interviewed experts from Access PaySuite, Mobysoft, NEC Software Solutions, Solvares Field Service, TechLabs London and Voicescape about new technologies for 2026, out-of-sector ideas to consider, proptech vs. enterprise software and how to avoid technological distractions & dead-ends. New technologies to consider Engin Yilmaz, director of product innovation at Mobysoft, said, “Beyond the AI…
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IT strategies for housing assets & infrastructure
Housing Technology interviewed housing, repairs and maintenance, asset and technology experts from FLS – Fast Lean Smart, HousingAI, Mobysoft, NEC Software Solutions, The Riverside Group and Voicescape on how housing providers can use technology to achieve healthier homes, reduced back-logs of repairs and better housing portfolios, including some quick wins and best-practice examples. What should…
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