Artificial intelligence is currently the buzzword in social housing. With increased regulation, rising workloads and constant pressure on budgets, housing teams have a lot to deal with. But AI isn’t a magic wand; it won’t instantly solve problems or improve standards. Generic AI isn’t enough The thing about generic AI is that it doesn’t ‘get’…
AI as a social housing expertRead More →
NEC Software Solutions
Swindon BC’s AI-powered HMS migration
Swindon Borough Council was Highly Commended in the Artificial Intelligence category of the Housing Technology 2025 Awards. Arlene Griffin explains how the council used AI during the replacement of its housing management system. At first, the idea of replacing our legacy housing management system seemed deceptively simple. All we had to do was choose the…
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Five ways to become data-driven in 2025
Housing providers sit on a goldmine of data but too often, it’s fragmented, outdated or underused. The recent Housing Ombudsman’s report highlighted that when housing providers properly connect and use their data, they don’t just meet regulations, they work more efficiently and provide a better service for residents. With budgets squeezed and tough demands for…
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Dealing with TSMs – How can technology help?
Housing Technology interviewed housing experts from FLS – Fast Lean Smart, Mobysoft, NEC Software Solutions, Nolijwork, RoomApp and Wordnerds about the effect of the government’s Tenant Satisfaction Measures (TSMs) on housing providers’ operations and how technology can help. The difficulties of TSMs Chris Fleck, chief technology and product officer at Mobysoft, said, “The introduction of…
Dealing with TSMs – How can technology help?Read More →
New technologies to watch
As 2025 begins, Housing Technology interviewed seasoned technologists from 8×8, Access Paysuite, FLS – Fast Lean Smart, Infinity Group, NEC Software Solutions and Plentific about which technologies housing providers should be considering for their future business plans. Which technologies should housing providers be looking at? Sue Michaelwaite, housing manager, 8×8, said, “One area that will…
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Sutton Housing – Making residents feel heard
When residents feel heard and understood, social housing standards will quickly improve. In every home, street and neighbourhood, social housing tenants have conversations their landlord may never hear – “I’ve lost my job and worried about paying the rent”, “We have black mould in our bedroom” or “I couldn’t sleep last night because of all…
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