With the number of properties owned or managed by housing providers in the UK now exceeding two million, it isn’t hard to visualise the millions of paper documents being produced and stored by these associations on a daily basis. In many cases a document may be read only once, filed away and forgotten about and…
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Optical Record Systems
Business process outsourcing in housing – What’s next?
Your IT infrastructure is sorted out, you have all the right software platforms in place, so it’s time to sit back and relax… or is it? Business process outsourcing (BPO) is joining the likes of cloud computing, software as a service, social media and ‘Digital by Default’ as a key consideration on the agendas of…
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ORS Wins Compliance Product of the Year
Optical Record Systems was awarded ‘Compliance Product of the Year’ at the Document Manager 2011 awards for its HousingDocs system. The awards were allocated on the basis of over 19,000 votes from the readership of Document Manager magazine. This follows ORS winning ‘Website of the Year’ at the magazine’s 2010 awards. Simon Challis, managing director,…
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Interview with Optical Record Systems
Housing Technology caught up with Joe Pettit, Optical Record Systems’ recently-promoted associate director of business development, to find out more about the company’s recently-launched HousingMail service, an electronic document management and workflow alternative to traditional post-room services. What is HousingMail? Over the last five to ten years, there has been a push within the housing…
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Bedfordshire Pilgrims and L&Q with Optical Record Systems
In common with most housing providers, Bedfordshire Pilgrims Housing Association’s daily postbag comprises hundreds of items, resulting in BPHA housing assistants spending a total of at least 10 hours a day on repetitive tasks such as opening post, inputting data and scanning a combination of letters, application forms, tenants’ information and change of address details….
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Barcoded documents at Spectrum Housing Group
Spectrum Housing Group has also moved towards paper-free operations with the introduction of an electronic document scanning and retrieval system from ORS that uses barcode technology to capture and index the files and convert them into a digital format. As part of the pre-scanning process, ORS created a header sheet with barcodes containing unique details…
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