Leveraging community wi-fi for infrastructure, integration & IoT It seems unthinkable that wi-fi could become any more relevant in our lives – we rely on it every day, personally and professionally, to access the internet across a host of devices. However, major events on the horizon will usher in a new golden age of wi-fi…
Backbone to the futureRead More →
Social Telecoms
The new age of connectivity
How multi-net SIMs revolutionise IoT, phones, lift-lines & laptops Multi-network SIMs are set to make an unprecedented impact on the digital landscape for housing providers. Connectivity is a factor that affects every aspect of a modern organisation, with a huge number of applications in the housing sector. As such, the advances offered by multi-net SIMs…
The new age of connectivityRead More →
Technology for better repairs – Active Assessor
8×8 has introduced the latest addition to its contact centre solution, developed with housing providers in mind. Proactively engaging customers, Active Assessor is set to revolutionise customer engagement and property maintenance. In itself, Active Assessor sounds simple. This new solution uses 8×8 Contact Centre technology, enabling housing providers to send their customers an SMS survey…
Technology for better repairs – Active AssessorRead More →
The next leap – 5G & beyond for housing
Believe it or not, the UK is at the forefront of telecommunications, particularly in Europe, and we are fortunate to witness evolutionary steps unfolding right before our eyes. EE, for example, has demonstrated that it has the fastest data network and the most reliable voice and data capabilities for 11 consecutive years, according to twice-a-year,…
The next leap – 5G & beyond for housingRead More →
Innovation & transformation
Welcome to a journey of transformation and innovation in social housing, where technology meets tenancies to create a seamless experience for both housing providers and their residents. In this article, we will explore the transformative journeys of Housing Solutions and Beyond Housing, two forward-thinking Social Telecoms customers who have embraced the power of modern contact-centre…
Innovation & transformationRead More →
Next-level contact centres in housing
In the digital age, contact centres have evolved beyond traditional call-handling. They now serve as crucial hubs of customer interaction, leveraging cutting-edge technologies to deliver seamless, efficient and personalised customer service. At the same time, housing providers and local authorities face unique challenges. They’re tasked with meeting Tenant Satisfaction Measures (TSMs) while dealing with rising…
Next-level contact centres in housingRead More →
