Digital solutions are essential for housing providers, but is it better to buy or build? Or do we need to completely reframe the ‘build vs. buy’ discussion? Under the bonnet vs. off the shelf First, let’s consider the typical strengths and weaknesses of building or buying a solution. Ultimately, it’s up to each housing provider…
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Social Telecoms
All watched over by machines of loving grace – AI assistants and adult social care
New challenges require new solutions. With waves of regulations hitting the housing sector in recent years, there’s unprecedented demand for innovative solutions to keep things running smoothly. In previous editions of Housing Technology, we’ve written about environmental sensors, contact centre solutions and how they work together to identify maintenance problems and improve first-time fix rates….
All watched over by machines of loving grace – AI assistants and adult social careRead More →
Housing Solutions’ 2,000 home wi-fi network
Housing Solutions was Highly Commended in the Customer Services category of the Housing Technology 2025 Awards. Housing Solutions’ digital transformation began in 2014. Asking ourselves what our sheltered schemes’ offerings would look like in 15 years’ time, we decided that wi-fi access was an important part of that vision and the whole project grew from…
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Backbone to the future
Leveraging community wi-fi for infrastructure, integration & IoT It seems unthinkable that wi-fi could become any more relevant in our lives – we rely on it every day, personally and professionally, to access the internet across a host of devices. However, major events on the horizon will usher in a new golden age of wi-fi…
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The new age of connectivity
How multi-net SIMs revolutionise IoT, phones, lift-lines & laptops Multi-network SIMs are set to make an unprecedented impact on the digital landscape for housing providers. Connectivity is a factor that affects every aspect of a modern organisation, with a huge number of applications in the housing sector. As such, the advances offered by multi-net SIMs…
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Technology for better repairs – Active Assessor
8×8 has introduced the latest addition to its contact centre solution, developed with housing providers in mind. Proactively engaging customers, Active Assessor is set to revolutionise customer engagement and property maintenance. In itself, Active Assessor sounds simple. This new solution uses 8×8 Contact Centre technology, enabling housing providers to send their customers an SMS survey…
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