Aspire Housing has implemented a remote contact centre solution in just two weeks in order to allow its staff to work from home during the pandemic. Aspire worked with Social Telecoms, Alysium Consulting and 8×8 to design and deliver the system. Grant Sharman, group director of ICT, Aspire Housing, said, “We’ve undertaken a large-scale change…
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Social Telecoms
Housing Solutions converges telco and DI contracts through Social Telecoms
Housing Solutions has consolidated its fixed line telephony, mobile phone and lone-worker protection under a single contract with Social Telecoms, replacing a number of different suppliers, each with varying contract end-dates, while also generating cost savings. Using an EU-compliant tendering process, Housing Solutions began by negotiating the terms of its fixed-line telecommunications contract by inviting…
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WM Housing’s boost with Social Telecoms
WM Housing Group has signed a two-year contract with Social Telecoms to provide mobile phones for the business and help with their digital inclusion strategy. As part of the deal, Social Telecoms has given £5,000 towards WM Housing’s digital inclusion project, to help its tenants get online using kiosk computer terminals in the group’s offices…
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Free online access at Golden Gates with Social Telecoms
Social Telecoms CIC has announced that it is working with Golden Gates Housing Trust to give tenants on one of its estates in Warrington free internet access and computers in their homes via a tiny device that effectively turns tenants’ televisions into large tablet computers. The project is being part funded through the government’s Digital…
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Telecoms and ICT with a conscience from Social Telecoms
Social Telecoms CIC has launched two new services covering telephony and internet access specifically to help housing providers support their digitally-excluded tenants in the run up to the introduction of universal credit later this year. For its first service, Social Telecoms has an ‘open book’ approach to telecoms pricing which means that it charges all…
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