Housing providers know what they need to do regarding TSMs, complaint handling, compliance and first-time fixes. The challenges are practical – connecting the systems, channels, people and data that deliver those outcomes. The need for more joined-up systems and data is increasingly shaping how customer services are delivered. This sector-wide push for better-connected processes has…
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Social Telecoms
Do the right thing
Technology for regulatory compliance, reporting & audit-readiness Housing Technology interviewed regulatory compliance and reporting experts and practitioners from Asprey Solutions, DataBoots, Headland Solutions, Insite Energy, Plentific, Radec Technologies, Social Telecoms, South Liverpool Homes and Tunstall Healthcare on how housing providers and local authorities can use technology to make regulatory compliance and reporting easier, faster and…
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When ‘good enough’ isn’t good enough
Provable data for audit compliance Driven by new regulations and responsibilities around compliance, the housing sector’s approach to reporting is finally shifting away from reactive maintenance towards the proactive monitoring of properties via smart devices. While there’s been much discussion around reporting and housing providers’ ability to conduct pre-emptive maintenance on their properties, there have…
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More than data
Putting insights into action with IoT Housing providers have no shortage of data on the condition of their properties, but much of it is outdated, incomplete and relies on manual updates. Fragmented systems and reactive processes result in data that can’t be trusted, and data that can’t be trusted can’t be relied on. Automation is…
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Your HMS needs CX…
Housing management systems only tell half the story without integrated CX Housing management systems (HMS) carry the weight of core operational data, such as tenancies, repairs and property records. But without integrated customer experience (CX), housing providers can lose critical data and insights from the people who spend the most time in their properties –…
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Get a real-time assessment of your IoT readiness
How ready are you and your organisation for the internet of things (IoT) in housing? Take our real-time ‘IoT in housing readiness’ assessment and find out in less than a minute from insights.housing-technology.com/iot-preparedness. Created by Housing Technology in association with Social Telecoms, our real-time assessment will immediately evaluate how well your organisation is planning for…
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