VIVID was the winner of the Customer Services award at the Housing Technology 2025 Awards. The housing provider explains how it has put its customers in control of their own tenancies with help from TechLabs London and Microsoft. Staying ahead of technological advances is crucial for delivering great customer service. At VIVID, we recognised the…
Putting VIVID’s customers in control of their tenanciesRead More →
Techlabs London
Human-powered transformation
The housing sector is undergoing a profound transformation, driven not only by advances in technology but the dedicated individuals who have committed their careers to it. This evolution isn’t just about the software, platforms or systems being implemented, but about the people behind these innovations. For years, professionals within housing providers haven’t seen themselves as…
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Raven Housing’s award-winning Better Connected project
Raven Housing Trust won the gold award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. Mark Baker, executive director of resources and deputy chief executive at Raven Housing Trust, explains the digital transformation and customer experience programme behind its ‘Better Connected’ programme. Raven Housing Trust has spent the past three years…
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Raven Housing completes three-year project with TechLabs London
TechLabs London has successfully completed Raven Housing Trust’s ‘Better Connected’ programme, a three-year digital transformation project with TechLabs London’s iProperty Cloud housing platform at its core. The Better Connected programme brought together multiple workstreams, bringing together customer excellence, property management of new and existing homes, digital and data, commercial staff and business improvements under one…
Raven Housing completes three-year project with TechLabs LondonRead More →
Digital assistance and digital adoption
Wherever you are on your digital transformation journey, you’ve probably spent a lot of money on digital solutions across your housing organisation, or plan to do so; housing management, asset management, customer service, repairs and maintenance… the list goes on. But how do you know you’re getting the most from your investments, and are you…
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Raven Housing’s iProperty experience
We’ve successfully just gone live with TechLabs London’s iProperty Cloud, built on Microsoft’s Power Platform and Dynamics 365. Over recent months, we’ve been working with TechLabs to enhance iProperty Cloud to meet our specific needs. This first iterative go-live within our larger ‘better connected’ programme included full CRM capability, providing a 360-degree view of customer…
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