Sponsored by BT, Ciber UK, European Electronique, and M E T, Reform IT 2013 begin with registration and breakfast in the reception area of the BT Tower, followed by a number of high-level presentations in the BT auditorium. Guests then took the high-speed lifts to the top of the BT Tower for a gourmet networking lunch accompanied by amazing views.
Keynote Presentations from
- Affinity Sutton (Phil Miles, director of regeneration & communities): Why digital inclusion is important, how Affinity Sutton has used branding & communications to engage residents and its DI programme with Digital Unite.
- Ashton Pioneer Homes (Peter Marland, director of housing services): Using social media to tackle welfare reform & tenant engagement.
- BT (Speaker to be confirmed): With welfare reform requiring all interactions to move online, how do you deal with that demand for ‘channel shift’ when 43% of tenants aren’t connected, yet also make savings?
- GreenSquare Group (Jenny Spoor, head of neighbourhoods): Greensquare’s experience of the DWP’s pilot projects and its preparations for universal credit.
- Orbit Housing (David Leach, IT director): Aligning technology, customer contact & digital platforms for an integrated customer proposition, and using ‘channel shift’ to deploy more resources for universal credit & welfare reform.
- Origin Housing (Philip Miles, director of regeneration & communities): Origin’s preparations for welfare reform and universal credit, mobile working and its pilot projects for digital inclusion.
- Wakefield & District Housing (Geoff Kirk, service director & Louise Muirhead, senior business analyst): As a Direct Payment pilot, find out how WDH is using bespoke mobile solutions to allocate properties, collect the rent, sustain tenancies, & manage its assets.
- Yorkshire Housing (Adam Stewart, head of customer services & Joanne Foster, income services manager): Yorkshire Housing’s introduction of new processes and improving its customer offer in the light of universal credit and welfare reform.