Ateb Group has appointed Central Networks to support its in-house IT department, comprising an outsourced help desk function and strategic consultancy.
Central Networks is now managing Ateb’s IT help desk for its 130-strong workforce, receiving around 1,200 IT requests per year, leaving the housing provider’s in-house digital team to focus on the future of its technology infrastructure.
Alex Jenkins, executive director for finance, Ateb Group, said, “Against a backdrop of IT resourcing challenges and economic uncertainty following the pandemic, we needed to bolster the support offered by our IT department.
“Working with Central Networks gives us complete peace of mind that the daily tickets are being resolved, affording our digital team the time and scope to focus on our more strategic activities.”
The contract covers first-, second-, and third-line support services, encompassing everything from general help desk support, such as troubleshooting and solving users’ technology issues, through to device management and tactical decision-making.
John Blackburn, operations director and social housing specialist, Central Networks, said, “Many of our housing clients are asking for outsourced help desk support to reduce their overheads and maximise their internal resources. We know flexibility is vital, so it’s available as short-term cover or as a permanent part of each contract.”
Jenkins said, “The Central Networks team is a great sounding board and critical friend for us. From penetration testing to cloud migration, the team advises our in-house digital team on key technology decisions and also supports our IT recruitment process with interview participation.”