Housing 21, the UK’s largest non-profit care provider, has given CACI a five-year contract to implement its OfficeBase software as a single, integrated care and services management system. This is one of the largest implementations of OfficeBase, covering the delivery of 100,000 care hours per week across 240 local authority and private contracts, as well as the scheduling and pay for over 7,500 staff.
Housing 21 is implementing the system as part of a wider transformation agenda, prompted by shifts in funding streams and a government drive to give those receiving care more flexibility and localised control of the services they receive.
OfficeBase will coordinate all the information, people and processes necessary to deliver Housing 21’s portfolio of care and support services, including domiciliary care, re-enablement, end-of-life care, extra care and day care. The CACI system will manage the end-to-end processes with Housing 21’s customers, contractual and billing arrangements with suppliers, and HR aspects such as on-boarding, training, compliance and pay.
Dominic Rothwell, director of business development, Housing 21, said, “The implementation of the services management system represents a large-scale business change. Having a single integrated system and improved business processes will result in better service delivery, increased levels of compliance, better rostering, and planning and improvements to billing and payroll.”