• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Covalent bonds with new customers

Covalent bonds with new customers

Northwards Housing has abandoned spreadsheets  and paper plans for its performance management processes and replaced them with a system from Covalent. After the introduction of the new system, Northwards Housing received an Excellent Three Star rating from the Audit Commission in November 2008.

Steve Finegan, head of business improvement, Northwards Housing, said, “As well as giving us greater accountability and transparency, having all our service improvement actions, performance indicators and risks in one easily accessible location is efficient, convenient and saves us time. The days of paper improvement plans are well and truly gone.”

Having just received a Good Two Star rating from the Audit Commission, South Essex Homes, Covalent’s first ALMO customer, has secured almost £58 million of additional funding to improve Southend-on-Sea Borough Council’s 6800 houses as part of its Decent Homes programme.

John Chanin, business analysis manager, South Essex Homes, said, “We previously managed our performance using Excel spreadsheets. When senior managers asked the performance team for monthly reports on our key indicators, we decided to invest in a corporate performance management system from Covalent. This has streamlined the way in which we record and manage corporate performance. Using Covalent, we now have a well-developed set of indicators, which are updated and viewed in real time. We also use it to chart trends and performance against target, and snapshots help to make information meaningful and show at a glance which actions, PIs and risks need most attention.”

As the Covalent system is web-based, it is available to staff wherever they have internet access. This was extended further during South Essex Homes’ recent inspection when the auditors were given remote guest access to the system, letting them examine the ALMO’s performance management methodology and see the evidence to back the organisation’s assessment of its own performance.

Other new Covalent customers include Black Country Housing Group, South Liverpool Housing and North Lincolnshire Homes, all of which will use the system for performance indicators, actions, corporate risks, self assessments, inspection management and complaints.

See More On:

  • Vendor: Covalent Software
  • Housing Association: Northwards Housing
  • Topic: Performance Management
  • Publication Date: 008 - March 2009
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner