• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Free Subscriber Access / Dumfries & Galloway’s unified comms with Castleton

Dumfries & Galloway’s unified comms with Castleton

Dumfries and Galloway Housing Partnership has awarded a unified communications contract to Castleton Technology as part of an ongoing digital transformation programme.

As part of a seven-year contract, Castleton is providing an end-to-end managed service, with the foundations of the project involving the migration of DGHP’s everyday ICT operations away from its legacy on-premise systems to a private cloud, as well as a desktop refresh (including Microsoft Office 365), new telephony software with unified communications and an omni-channel contact centre.

Hugh Carr, director of finance, HR and IT, Dumfries and Galloway Housing Partnership, said, “This exciting development marks the next stage in our journey to become the best landlord in Scotland. Our programme is ambitious but it will confirm DGHP as a progressive housing association of the future, enabling us to continue to provide excellent services to our customers and create a great place to work for our 200 staff.

Castleton’s managed service will include ongoing application hosting, business continuity, information governance, network management and cyber-security management, as well as continual service improvements through service-desk management, device management and technical support.

Castleton was chosen following a rigorous assessment carried out with help from Alysium Consulting, DGHP’s independent advisors, who helped identify which tools were needed to achieve the housing provider’s digital ambitions.

Phil Riley, lead technical consultant, Alysium Consulting, said, “Castleton demonstrated throughout the tender and implementation process not only that it has innovative services but also a good understanding of the needs of housing providers.”

See More On:

  • Vendor: Castleton Technology
  • Housing Association: Dumfries & Galloway Housing
  • Topic: Infrastructure
  • Publication Date: 069 - May 2019
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner