Dumfries and Galloway Housing Partnership has awarded a unified communications contract to Castleton Technology as part of an ongoing digital transformation programme.
As part of a seven-year contract, Castleton is providing an end-to-end managed service, with the foundations of the project involving the migration of DGHP’s everyday ICT operations away from its legacy on-premise systems to a private cloud, as well as a desktop refresh (including Microsoft Office 365), new telephony software with unified communications and an omni-channel contact centre.
Hugh Carr, director of finance, HR and IT, Dumfries and Galloway Housing Partnership, said, “This exciting development marks the next stage in our journey to become the best landlord in Scotland. Our programme is ambitious but it will confirm DGHP as a progressive housing association of the future, enabling us to continue to provide excellent services to our customers and create a great place to work for our 200 staff.
Castleton’s managed service will include ongoing application hosting, business continuity, information governance, network management and cyber-security management, as well as continual service improvements through service-desk management, device management and technical support.
Castleton was chosen following a rigorous assessment carried out with help from Alysium Consulting, DGHP’s independent advisors, who helped identify which tools were needed to achieve the housing provider’s digital ambitions.
Phil Riley, lead technical consultant, Alysium Consulting, said, “Castleton demonstrated throughout the tender and implementation process not only that it has innovative services but also a good understanding of the needs of housing providers.”