We make no apologies for again devoting several pages of Housing Technology to the subject of digital exclusion. Housing providers which profess to having their tenants’ best interests at heart and claim to focus on their well-being need to think about how digital inclusion could transform their tenants’ lives.
Digital inclusion is certainly not the sole responsibility of IT departments but they have a part to play. If your organisation has yet to define its strategy for digital inclusion, perhaps take two small steps. First assemble an informal working group of interested parties from different departments and second, visit www.raceonline2012.org to access guidance on strategy and sign up (it’s free) as a Race Online 2012 partner.