Housing Technology Conference 2020 Speakers

For too long, technology solutions within the sector have been internally focused on primarily delivering benefits for housing providers themselves. In this session we will explore how a truly integrated digital ecosystem expands on those internal benefits by seamlessly connecting your staff, customers, partners and buildings. We will showcase how new channels are delivering benefits to the communities in which you work and look ahead to how new technologies and digital platforms will shape the future of customer service delivery.

Speaker: Paul O’Reilly (head of account management)

From channel shift to self-service, to automation of rent arrears and repairs, digital transformation can help reduce costs and improve customer experience with a seamless customer journey. But most importantly it helps grow real business value. Micro-services and automation are making a big impact in housing from procurement through to customer service. With over 15 years’ experience in sector Jonathan Sharp has some great innovative examples that will make life better for your customers and provide real business value.

Presenter: Jonathan Sharp (sales and marketing director)

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Speaker: Geraint Jones (head of ICT)

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This session will demonstrate how Fuzzlab’s AI-enabled chatbot, trained specifically for the social housing sector, can reduce your call volumes while increasing customer satisfaction. It acts as a virtual assistant, enabling customer self-service for repairs, rent queries, general enquiries, reporting ASB and housing applications. Our chatbot works on web, mobile, Facebook and Alexa, providing ‘off the shelf’ digital transformation.

Speaker: Scott Summers (co-founder)

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Speakers: Simon Penaluna (IT director) & Sue Rice (IT business transformation manager)

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Speaker: Andrew Dale (assistant director of IT)

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Speaker: Gary Haldane (head of digital)

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Speakers: Matthew Gardiner (head of ideation), Amina Graham (head of IT) & Tom Way (innovation manager)

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Speaker: Philip Dunn (head of business intelligence)

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Speaker: Kevin Heslop (technology director)

Housing providers must understand their customers and empower them to request your services on their own terms. In this session, you will learn how to: empower your customers with self-service tools; personalise their digital experience; and know your customers better with accurate data.

Speaker: Rob Smyth (executive director for people, digital & change)

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Speaker: John Stenton (IT manager)

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Speaker: Polly Thompson (assistant director of IT)

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Speaker: Debbie Chun (IT programme manager)

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Speakers: Barry Wilson (CTO) & Paul Richmond (director of finances and resources)