This presentation will cover Wales & West’s transformation programme to engage with its residents in their own homes including: maintenance operatives carrying out compliance checks for gas and electrical installations in the field without signal; automatically filing certificates in SharePoint Online and updating compliance records in Microsoft Dynamics; and managing rent arrears offline via housing officers working in real time with residents in their own homes.
Speaker: Richard Troote, Head of ICT, and Alex Stephenson, Director of Corporate Services, Wales & West Housing