A2Dominion has chosen NEC Software Solutions to provide a new housing management system to serve its 70,000 residents. The new system is expected to be live in 2027. The NEC Housing HMS will be used by A2Dominion to support housing management, repairs, income, assets, insights and integration. The new system will also help the housing…
A2Dominion picks NEC for its new HMSRead More →
A2Dominion
A2Dominion’s customer transformation with Kerv & Genesys
A2Dominion has deployed a new Genesys customer contact platform, implemented in partnership with CX specialist Kerv Experience. The Genesys platform combines calls, emails, live chat and web messages into a single system. The new system features AI-powered tools to help A2Dominion’s customer service teams by summarising conversations and instantly displaying all previous communications. Paul Dempster,…
A2Dominion’s customer transformation with Kerv & GenesysRead More →
A2Dominion transforms repairs with Manifest Software Solutions & Totalmobile
A2Dominion has teamed up with Manifest Software Solutions and Totalmobile to transform its repairs service through the introduction of a single central system to handle its customers’ 150,000 repair requests each year, instead of being spread across multiple systems. Due to launch this summer, the new system from Manifest and Totalmobile will intelligently allocate tasks…
A2Dominion transforms repairs with Manifest Software Solutions & TotalmobileRead More →
CTG takes on A2Dominion’s ISP access burden
A2Dominion turned to Complete Technology Group (CTG) to handle the ever-growing number of requests it was receiving separate ISPs wanting to enter its properties to connect tenants to their own broadband services. CTG takes over housing providers’ burden of managing ISP access requests and overseeing the subsequent digital infrastructure works. CTG handled all communications with…
CTG takes on A2Dominion’s ISP access burdenRead More →
Manifest connects A2Dominion, Mears & RedkiteCRM
Following A2Dominion’s recent appointment of Mears Group as its new repairs and maintenance contractor, Manifest Software Solutions has completed the integration of A2Dominion’s Dynamics 365-based RedkiteCRM repairs management system and its associated processes with Mears’ own systems within just eight weeks. At the start of the project, A2Dominion identified key areas to focus on as…
Manifest connects A2Dominion, Mears & RedkiteCRMRead More →
A2Dominion selects PowerObjects for digital transformation
A2Dominion has chosen PowerObjects, an HCL Technologies company, as a partner in the delivery of its multi-million pound business change programme. The multi-year agreement will see PowerObjects roll-out Microsoft Dynamics 365 during a two-year implementation phase, followed by a five-year support period and possible five-year extension. Dynamics 365 is expected to be used across A2Dominion’s…
A2Dominion selects PowerObjects for digital transformationRead More →
