Bromford Housing has chosen Sabio Group to deliver a new cloud communications platform to reshape how the housing provider serves its 110,000 customers across 46,000 homes. Sabio will implement a new customer-service centre (CSC) system for more than 300 agents, integrating AI capabilities with Bromford’s existing Microsoft Dynamics 365 infrastructure. The Sabio system will replace…
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Bromford Group
Bromford Flagship signs with Totalmobile
Newly-merged Bromford Flagship has signed a multi-year agreement with Totalmobile for its field-service management software. The agreement follows four years of pre-merger collaboration with both Bromford Group and Flagship Housing. Totalmobile’s software will be used by over 850 operatives across Bromford Flagship, spanning customer-facing and back-office teams, giving them real-time visibility, smarter job allocation, and…
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Bromford Flagship wins Aico’s smart-home competition
Bromford Flagship has won Aico’s Smart Social Spaces competition, winning the installation of Aico’s award-winning home life safety systems in ten of its properties. The prize includes Aico’s gateway, 3000 Series alarms and environmental sensors. The competition was open to members of Aico’s Social Housing Professionals Network, with Bromford Flagship’s winning entry focused on the…
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Bromford gets social with SocialSignIn
Housing provider Bromford has registered a 560 per cent increase in link clicks, 130 per cent greater social reach and 200 per cent growth in followers following its engagement with SocilaSignIn. Bromford needed to keep ahead of the evolving needs of its customers, making the transition from providing simple customer service via social media to…
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Bromford IT consolidation with Fordway
Fordway Solutions has just completed the implementation of a new ICT network for Bromford Group. All of Bromford’s services are now consolidated onto a single network, resulting in reduced costs, improved resilience and a better service for end-users. The new infrastructure was delivered in parallel with the consolidation of Bromford’s operations into a new, purpose-built…
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Double win for MIS at Bromford Group and Housing Plus
In a project valued at £150,000 and due to be completed by April 2010, Bromford Group is deploying the MIS-AMS ActiveH housing management system across all members of its group. Bromford Group, which owns 25,000 properties, employs more than 1000 staff and has been an MIS Active Management Systems customer for the past decade, is…
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