For CHP, our journey toward compliance with Awaab’s Law began with a stark realisation. As the requirements became clear, it was evident that our existing systems and processes were simply not up to the task. Our case management tools couldn’t link repairs to case details, didn’t allow for comprehensive tracking or reporting and made it…
CHP’s Salesforce solution for Awaab’s LawRead More →
CHP
CHP’s invoicing transformation with RPA
CHP was Highly Commended in the Innovation category at the Housing Technology Awards 2025. Jenny Wilks, head of digital delivery, and Sam Hardy, graduate business analyst, from CHP explain how the housing provider has overhauled its manual invoice processing using robotic process automation. We’re always looking for ways to improve, including adopting new digital solutions…
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Transforming the customer experience at CHP
In 2018, we started an ambitious programme to transform the way CHP operates. We’d already earned a reputation for being a high-performing housing association but we wanted to go further and provide a consistently great customer experience. In order to achieve this, we recognised that a complete overhaul of our existing processes and use of…
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Power up your processes with Power Apps
TSG was recently joined by three of its housing customers – CHP, Loreburn Housing and Selwood Housing – for a webinar in which they showcased their Microsoft Power Apps projects across multiple use-cases, demonstrating the versatility of the technology. Loreburn health and safety app When reviewing its app-development options, Loreburn Housing initially considered off-the-shelf solutions…
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Accelerating remote working in exceptional circumstances
In late February 2020, things began to change very quickly for us due to the onset of coronavirus. CHP already had plans to implement remote working for some of its customer-facing teams, but not for at least six months – that all changed in the space of a week! After appraising the situation, we sought…
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CHP links Omfax’s Keyfax with Microsoft Dynamics
CHP is using Microsoft Dynamics CRM to improve how it uses its existing Keyfax Enquiries call-scripting software from Omfax Systems for call handling and business intelligence. CHP has used Keyfax intelligent call-scripting for 10 years and is an established IT part of the repairs process. The scripting gives CHP’s customer service advisors a knowledge base…
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