GreenSquare has reported how it is using Orchard’s Income Analytics software to identify tenants failing into arrears earlier and take quick steps to work with them to manage their rent balance. Each day, the housing provider sends a newly updated three-year history of rent balances to cloud-based Income Analytics which then presents the most relevant…
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Greensquare
GreenSquare self-serves with Orchard
GreenSquare Group has implemented Orchard’s Digital Self Service platform to improve customer experience and the efficiency of its service delivery. After analysing the cost of engaging with its tenants, GreenSquare found that its telephone-based contacts were costing around £5 per transaction compared with just 5p for digital contact methods. Along with the housing provider’s wider…
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Spatial analytics with Esri GIS
Following its recent customer conference, Esri has reported how three of its customers, Aster, GreenSquare and Thirteen, are using GIS and spatial analytics in their housing operations. Aster’s asset register Aster Group is making use of GIS to manage and comply with asset register regulations. By loading the necessary data into a GIS app from…
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SystemsUp helps GreenSquare reduce DR costs with Azure Site Recovery
GreenSquare Group has slashed its annual disaster recovery budget by almost two-thirds after moving to Microsoft Azure Site Recovery (ASR) with the help of Iomart cloud consultancy SystemsUp. The move to a public cloud has enabled GreenSquare to close its secondary data centre and improve its recovery processes. Rob Fletcher, group head of ICT, GreenSquare,…
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Cutting-edge digital at GreenSquare
Earlier this year, GreenSquare held a ‘digital visioning’ day with a large group of staff and colleagues as we get ready for digital transformation. This transformation is due to our need to increase customer satisfaction and find new ways to deliver services on a more flexible and cost-effective basis. We are currently in the middle…
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The data revolution and business insights in housing
If you’re reading this, you’ll already be well aware of the issues facing our sector right now; there’s no need to re-hash the causes and current symptoms. The focus now is on how we, as a sector, can adapt to survive the massively-shifting landscape. Everyone in the sector right now is talking about creating efficiencies…
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