GreenSquare has reported how it is using Orchard’s Income Analytics software to identify tenants failing into arrears earlier and take quick steps to work with them to manage their rent balance.
Each day, the housing provider sends a newly updated three-year history of rent balances to cloud-based Income Analytics which then presents the most relevant accounts, based on risk-based scoring, to its income recovery team.
Rob Fletcher, head of ICT, GreenSquare, said, “This project delivered a great outcome for our tenants because we can now support them earlier with rent arrears and help them manage the situation before it becomes serious. This is particularly critical with the continued roll out of universal credit and the anticipated ‘Move to UC’ where customers on legacy benefits will migrate over and housing costs will go to them rather than to us as their housing provider.
“The delivery of this project is a major accomplishment for us and directly supports two of the four pillars of our ‘simply brilliant corporate plan’ – simply brilliant services and simply brilliant value – because it achieves sizeable benefits to our tenants through the avoidance and management of rent arrears and improvements to our own efficiency and productivity.”
Charlie Hall, customer accounts officer, GreenSquare, added, “Income Analytics is amazing – it analyses all of our rent accounts’ trends and highlights any risks at the earliest possible stage. We can then contact our tenants and resolve any issues before they escalate.”