Capita has won contracts with MHS Homes and Rochdale Boroughwide Housing to deliver ResponsEye, a video-streaming solution developed from Capita’s emergency services software, 999eye. ResponsEye enables tenants to live-stream videos direct to their housing provider’s customer support teams, without the need for a dedicated app. Tenants experiencing a problem with the property, such as a…
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MHS Homes
MHS Homes moves to MHR
MHS Homes has reported how it moved to a digital HR system during the summer of 2018. The housing provider’s ‘My Space’ is built on MHR’s (formerly Midland HR) platform and enables MHS staff to book annual leave, check holiday balances, submit and see overtime, mileage and expense claims, update their personal details and see…
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MHS Homes’ online services from Cloud Dialogs
MHS Homes has introduce tenant self-service using a new digital platform from Cloud Dialogs. As well as tenants being able to book appointments with their housing officer and arrange repairs, MHS operatives can book additional visits and the software calculates travel times, so only the closest and most suitably skilled person is sent. The service…
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Using CCTV to manage your properties
For most housing providers, CCTV is used to protect people, property and assets by providing visual surveillance. However, if you connect it to the internet – the so-called internet of things (IoT) – it can do so much more. MHS Homes has been trying out the technology and has identified many applications which neither they…
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Process automation at MHS Homes
MHS Homes’ head of ICT, Nick Hadley, reports on how the launch of the housing provider’s 2015-18 strategic plan highlights its ambitions to use process automation to enhance the tenant experience and make cost savings. Its key objective is to be financially fit and lean by implementing procurement practices that deliver better control and contribute…
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MHS embraces agile working with mobile technology
An office move last year saw the start of a more agile way of working for MHS Homes’ staff, with new mobile technology added to support the initiative. After we reduced our office space from three floors to two by introducing hot-desking, our ICT team enabled flexible working practices through the introduction of mobile devices…
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