Platform Housing has chosen MHR’s iTrent software to revamp its HR operations, including reducing the time spent on routine daily tasks, more streamlined payroll processing and better internal reporting. Alongside MHR’s core iTrent software, the housing provider chose additional MHR modules for learning and development, check-ins, advanced analytics, self-service and onboarding. The iTrent solution is…
Platform Housing finds a home with MHR’s iTrentRead More →
Platform Housing
Platform Housing’s social impact with Goodsted
Platform Housing has signed a one-year pilot contract with Goodsted for its social-impact technology platform to extend its volunteering projects in its communities and measure their effectiveness. Marion Duffy, chief operating officer, Platform Housing, said, “Last year, thousands of volunteers took part in events aimed at bringing local people, partners and communities together. Our new…
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Platform Housing’s Futr AI chatbot
Platform Housing has signed up for Futr AI’s digital services following a four-week pilot of the company’s chatbot and new live chat software. During the pilot project, the housing provider used Futr AI’s chatbot software to gather data on its customers’ preferences and its customer advisors’ user experiences. The automated chatbot answered 5,000 customer interactions,…
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Data fatigue in an IoT world
Housing providers like us are suddenly dealing with a LOT of data. Our recent pilot scheme to use Switchee devices in the hunt for more data on how our customers are using the energy and heat in their homes is a great example; it will see real benefits for our customers but it adds to…
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Platform Housing’s IoT deployment with Switchee
Platform Housing is installing Switchee devices in its residents’ homes. The housing provider wants to use Switchee’s IoT-based smart thermostats to provide real-time data and analytics about the performance of its housing stock. The use of Switchee data and its use in the housing provider’s core business applications (via API) will help to inform decisions…
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£440,000 funding for older residents’ IT services
Bield Housing, Haringey Council, Platform Housing, Pobl Group, Southend Care and Wiltshire Council will each receive around £70,000 in funding to involve their older residents in shaping new digital services. The funding is part of the TAPPI project (Technology for our Ageing Population: Panel for Innovation) which aims to improve the way technology is used…
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