Over the past couple of years, we’ve been working hard to enable greater flexibility across RHP – a big part of which has been creating better opportunities for remote working. This has been achieved through our ‘Your work, your way’ flexible working programme, which was designed to empower people to get the most out of…
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RHP
RHP cuts arrears with RentSense
RHP has bolstered its income collection function with the implementation of Mobysoft’s RentSense software. Sharon Kirby-Harris, rents manager, RHP, said, “Although we generally perform well as an organisation, we do need to carefully manage the uncertainty resulting from the full roll-out of universal credit. This means focusing on efficiencies and financial liquidity management. “Universal credit…
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Cloud CCTV brings fibre broadband to RHP
RHP is using the implementation of cloud-based CCTV from Cloudview at one of its south London estates to offer its tenants high-speed broadband using the newly-installed fibre network from Grain Connect. When RHP wanted to extend its use of Cloudview CCTV to an estate in Hounslow, it initially found that the cost of installing broadband…
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Start-up the innovation
2016/17 has been RHP’s ‘year of innovation’, the foundation of which was rolling out last April the UK’s first all-digital housing service, RHPi. The service, which is designed to lower costs while also improving service, will help us to invest £250 million over the next eight years in providing more affordable homes. For us, a…
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RHP’s satisfaction system
RHP’S ‘Sundown’ team manager, Emily Ward, reports on how overseeing the development of a bespoke CRM system has benefited the housing provider’s aim to resolve the majority of customer cases by the end of each day. When the Sundown team was assembled in April 2015, we aimed to transform our speed of service while retaining…
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Southern IT Forum goes in-depth
The Southern IT Forum has recently formed a new sub-group of members who are interested in more in-depth technology reviews. The inaugural ‘technology day’ was arranged by Rob Fletcher, head of ICT at Greensquare, and was hosted by Microsoft at its offices in Reading. During the day, the group received presentations from Microsoft’s James Thompson…
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