Southern Housing has chosen Totalmobile to transform its field-service and mobile operations. The decision follows the housing provider’s need to streamline its technology estate following the merger of Optivo and Southern Housing Group. Southern Housing has adopted Totalmobile’s suite of field-service solutions including Work Order Management, Enterprise Mobility and Lone Working Protection. Paul Waters, director…
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Southern Housing
Ahead in the cloud – Southern Housing’s million-pound savings with HTG
Following a migration from on-premise services to Citrix Cloud in 2019, Southern Housing Group was experiencing poor performance and a sub-standard experience for its end-users. Worried that this would affect its services to internal users and external customers, the housing providers arranged a full Citrix health check via Howell Technology Group (HTG). This included identifying…
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Then & now – 100 editions of Housing Technology
To celebrate our 100th edition, Housing Technology invited a few of our longest-standing contributors to share their views on how the technology and business landscape has changed over the past 15-20 years, the milestones along the way, and what they think the future holds. Our sincere thanks to Aidan Dunphy (Esuasive), Steve Dungworth (Golden Marzipan…
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Review of Data Matters 2023
Housing Technology’s second successful Data Matters one-day event took place at The British Museum in central London earlier this month. Kindly sponsored by 3C Consultants, Aareon, IntoZetta, Social Telecoms and Switchee, Data Matters attracted a packed audience of over 120 data specialists from housing providers, with the event completely sold out beforehand. With 11 presentations…
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Southern Housing’s payments with Manifest Software & PayPoint
Southern Housing (formerly Optivo) has implemented seamless payment services for its residents with support from Manifest Software Solutions and PayPoint Housing. Southern Housing residents now have more options available when making payments. The service enables customers registered with Southern Housing’s My Account to make payments seamlessly within the My Account portal while having access to…
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When housing IT projects go wrong
Housing providers’ IT projects now support a rapidly changing, increasingly mobile workforce that provide services to increasingly tech-savvy and demanding tenants. In a world where customers are used to placing orders via smartphone for next-day delivery, the bar is now set high for repairs and maintenance service levels and innovation including IoT; and residents can…
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