Housing providers’ IT projects now support a rapidly changing, increasingly mobile workforce that provide services to increasingly tech-savvy and demanding tenants. In a world where customers are used to placing orders via smartphone for next-day delivery, the bar is now set high for repairs and maintenance service levels and innovation including IoT; and residents can…
When housing IT projects go wrongRead More →
Southern Housing
Housing heads for the cloud
One of the things I think our sector suffers from is the belief that it is inherently different from all other sectors. But from my point of view, all sectors need to adopt technologies that allow and facilitate growth. In a commercial world, businesses are driven by profit and the need to deliver returns for…
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IT innovation at Southern Housing
Working in IT can offer exciting and dynamic opportunities for any business leader; however, the housing sector is perhaps one of the lesser known sectors in which to build a career. Yet at Southern Housing Group, we’re aiming to change that through a clear and focused IT strategy that links directly to our corporate strategy’s…
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Southern Housing’s CIO named in CIO Top 100
Kevin Connell, Southern Housing Group’s IT director, has been named in the 2015 ‘CIO Top 100’ announced by CIO UK magazine in April. The CIO Top 100 list recognises the most transformative CIOs in the UK, demonstrating how they are initiating and leading technology-enabled business transformation within their organisations. Connell is leading Southern Housing’s IT…
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Scheduling success for Southern Housing with Oneserve
Southern Maintenance Services, part of Southern Housing Group, is using Oneserve to schedule and manage maintenance appointments by ensuring that its staff are in the right place, at the right time, and with the right skills to complete each repair. Southern Maintenance Services was created to bring previously outsourced works back in-house at Southern Housing…
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Southern Housing hires new customer services director
Southern Housing Group has appointed Chris Harris as its new group customer services director. Harris has worked for a number of G15 housing providers, including Catalyst Housing and most recently Genesis Housing Group where he launched service improvement projects around performance and culture. He will lead the customer services directorate at SHG, with a strong…
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