Thrive Homes has partnered with Active Housing to develop a new self-service tenant portal, enabling tenants to manage their tenancies and perform a variety of transactions, including reporting repairs and paying their rents. Before working with Active Housing, Thrive had developed a tenant app which had received mixed reviews, so the housing provider’s goal with…
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Thrive Homes
Thrive Homes and CCHA go ‘digital first’ with Conosco
London-based IT service provider Conosco has been appointed by Croydon Churches Housing Association (CCHA) and Thrive Homes to introduce a ‘digital first’ approach as part of their respective digital transformation strategies. Conosco has revamped CCHA’s IT infrastructure and migrated its environment away from hosted servers to scalable cloud-based virtual machines, saving considerable IT maintenance and…
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Thrive Homes’ social hack to better security
As head of IT at Thrive Homes, John Stenton shares his thoughts on why he believes ‘people power’ is key to strengthening housing providers’ security. Let’s call her Gladys. She’s a lovely lady, one of the first in the office every morning. She is dedicated and hardworking, and she always has a smile and wants…
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Thrive Homes’ digital services from GCI & Skype
GCI has won a contract to support Thrive Homes’ agile working and transformation of its customer experience with more omni-channel services and mobile working. GCI is implementing Skype for Business and GCI’s Cloud Contact Centre for seamless communication and collaboration between teams, new channels of communication for customers and real-time reporting. GCI will also provide…
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Thrive’s Aareon self-service app
Thrive Homes has launched a self-service tenant app based on Aareon’s 1st Touch software. The myThrive app covers tenants’ rent balances, repair bookings, payments, ASB and nuisance reporting. The app integrates with the housing provider’s existing Aareon QL CRM system, so that all online enquiries made via the app are updated on the tenants’ main…
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Sovereign’s managed services at Thrive Homes
Thrive Homes has reported on its ongoing relationship with Sovereign Business Integration Group for managed IT services since 2010. Sovereign originally helped Thrive Homes with an interim IT service, then became the housing provider’s in-house IT team, “blurring the lines between customer and managed services provider”, as Thrive Homes put it. In 2010, two years…
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