GCI has won a contract to support Thrive Homes’ agile working and transformation of its customer experience with more omni-channel services and mobile working.
GCI is implementing Skype for Business and GCI’s Cloud Contact Centre for seamless communication and collaboration between teams, new channels of communication for customers and real-time reporting. GCI will also provide its Skype for Business-based e-learning and analytics tools, UCversity and UC Analytics, for Thrive’s staff via videos and online training courses.
John Stenton, IT manager, Thrive Homes, said, “Finding a partner who understood the important role digital communication plays in enabling Thrive to provide secure, affordable housing in an efficient, modern way, was critical. GCI demonstrated this ability throughout the tender process by providing a solution that would allow us to offer new channels of communication to our customers, empower our employees to work remotely and improve service delivery.”
