Thrive Homes has launched a self-service tenant app based on Aareon’s 1st Touch software. The myThrive app covers tenants’ rent balances, repair bookings, payments, ASB and nuisance reporting.
The app integrates with the housing provider’s existing Aareon QL CRM system, so that all online enquiries made via the app are updated on the tenants’ main records. This ensures that, at any time, tenants can always view up-to-date transactions on their account and repairs history.
Jo Barrett, operations director, Thrive Homes, said, “The app is a central element of our transformational digital strategy and we are actively supporting and encouraging our customers to go online and sign up. Our initial soft launch went very smoothly and the first 100 or so tenants are already comfortable with using it.
“We decided to move straight to an app, rather than starting with an upgrade of our website, because we knew that most of our digital customers now use a mobile device to access our webpages. In deciding which system to choose, we already had a working relationship with Aareon and we were aware that 1st Touch is a market leader in both mobile and self-service technology.
“They were especially helpful during the design stage; for example, we asked them to prioritise the menu choices in line with the most common requests received by our contact centre. The slick, comprehensive menu approach follows throughout the app, ensuring it is both intuitive and easy to use.”