• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Infinite mailbox ends storage problems at Wirral Partner Homes

Infinite mailbox ends storage problems at Wirral Partner Homes

After Wirral Partner Homes took over the ownership and management of Wirral Metropolitan Borough Council’s 13,000 homes, the £150 million transfer programme has included a strategic review of its IT systems, with emphasis on its email capabilities.

As email has become the key method for internal communication and external communication with contractors and tenants, WPH has seen a dramatic rise in email volumes and email administration which poses long-term storage problems. Despite restricting users to 70mb limits for their Outlook PST files, dealing with users’ queries about archiving and storage became a burden for the IT helpdesk. At the same time, the email infrastructure limited WPH’s ability to use journaling to capture emails for audit purposes

WPH engaged Phoenix Software to establish the core functionality needed for the long-term security and stability of its email systems. Phoenix identified three areas to be addressed: managing mailbox growth; dealing with PST files; and auditing emails.

Based on its ability to handle email storage and archiving for up to 100,000 mailboxes, Phoenix recommended Symantec Enterprise Vault, with the advantage that it could also archive data from other systems such as Microsoft SharePoint, EMC Documentum and SAP.

WPH and Phoenix defined the system’s business rules, such as moving emails older than three months into the tamper-proof archive at specific intervals or storing HR and finance emails for three and seven years respectively. Phoenix’s technical implementation of Enterprise Vault took three days, with no impact on end-users, followed by a further three days’ product installation and technical handover to the WPH IT team.

The benefits of the system have gone beyond improved management of users’ mailboxes and reduced storage requirements. By providing an ‘infinite mailbox’, helpdesk calls regarding email limits have been reduced to zero, journaling ensures readiness for future compliance requirements, and email access and performance has improved.

Gordon Flack, IT manager, Wirral Partnership Homes, said, “The implementation of Enterprise Vault provides us with a future-proof solution to deal with the growth of email data, as well as enabling us to comply with legal compliance for any disclosure of information. The implementation process was very smooth and straightforward due in part to the technical expertise of Phoenix staff, the project management and the simplicity of the product for our end users.”

See More On:

  • Vendor: Phoenix
  • Housing Association: Wirrall Partnership Homes
  • Topic: Infrastructure
  • Publication Date: 001 - January 2008
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293