Black Country Housing Group has adopted remote working with help from Intercity Technology.
Intercity has create a bespoke package for Black Country Housing’s users, involving unlimited voice and texts as well as mobile device management (MDM) software to secure their devices and monitor their usage.
Steve Kesterton, ICT & MIS manager, Black Country Housing Group, said, “MDM means that we can review usage, roll out new applications and locate where devices are at any time, all through a single screen.”
Nayer Sultana, senior business development manager, Intercity Technology, said, “Technologies that enable ‘presence’ will continue to evolve onto mobile and wearable tech and that could lead to field workers being able to engage with more information than is possible today.
“For example, rather than calling for urgent assistance and having to wait for an expert to arrive, a first-line support worker could video conference the expert via a mobile device to diagnose any issues remotely and guide the people on the ground to resolve issues rather than having to travel there themselves.”