• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / IT must create value, not just cost savings

IT must create value, not just cost savings

Sir – As housing providers prepare for the onset of universal credit, many are naturally looking at the IT solutions on the market to help them achieve the efficiencies they’ll need to succeed in a tougher fiscal environment.

As a technology supplier to the sector, you might expect me to support this approach, but I would argue that an IT solution needs to offer more than just cost efficiencies to prove itself of any real value in the long term.

IT is often seen as a way to cut overheads, but in fact, customers tell us that when it comes to collecting rent arrears, for example, they want to use technology to free up the human resources they have and refocus them, rather than lose them. If income specialists can spend more time on pastoral care with tenants, the rent arrears level soon decreases, while tenant communication and satisfaction dramatically increase. This can only be a positive outcome for both parties.

According to a recent report*, over 90 per cent of housing providers questioned said that they are very or fairly concerned about the capability of their tenants to cope with monthly budgeting and the additional resources needed to support tenants with the transition to universal credit.

The only way to tackle these issues is to find an IT solution that can deliver benefits far beyond pleasing the balance sheet. Communication will be the key to implementing the changes smoothly and any piece of software that can speed up back-office processes in order to free up front line staff will be worth the investment.

As one customer recently said, “It’s about managing the resources we’ve got effectively, as we can’t keep ‘magic-ing’ up more income managers!”

If you’re are considering investing in a new IT solution, don’t just measure it by cost alone, look at the broader business benefits it could deliver.

Derek Steele

CEO, Mobysoft

 

* National Housing Federation: Welfare reform impact assessment, January 2015

See More On:

  • Vendor: Mobysoft
  • Publication Date: 044 - March 2015
  • Type: Letters

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293