FourNet has developed IntellAIgent, an agentic AI platform for housing providers and local authorities wanting to streamline operations, enhance tenants’ experience and accelerate AI-driven transformation.
Agentic AI combines machine learning, natural language processing and contextual awareness to create autonomous systems able to handle complex business processes with human-like intelligence. In comparison, traditional automation and rules-driven AI follow rigid pathways and can struggle with complexity and unpredictable scenarios.
IntellAIgent uses agentic AI to make autonomous, complex and dynamic decisions and automate any digital workflow, learning as it goes. FourNet said that the result is the creation of intelligent digital employees (AI agents).
James Brooks, practice lead for AI and automation, FourNet, said, “Anyone who has seen IntellAIgent working with such incredible speed through so many tasks can’t fail to be spectacularly impressed.
“Forget chatbots and forget RPA which require decision trees and human input. IntellAIgent is way more clever, adaptive and efficient – it’s like automation on acid!”
Where traditional automation tools such as robotic process automation (RPA) fail, IntellAIgent can launch and manage complex tasks using multiple platforms and systems such as appointment scheduling, back-and-forth conversations with customers on different channels, and responding to real-time scheduling changes and CRM updates, all without the need for human interventions.
