The first phase of Awaab’s Law looms large, transforming the obligations of housing providers, empowering tenants with new rights and demanding more accountability across the sector. It will also challenge housing providers to fundamentally rethink how they manage tenant relationships, how they handle data and how they deliver safe, healthy homes. Enforcement will be strict,…
Digital transformation & Awaab’s LawRead More →
FourNet
FourNet launches agentic AI platform
FourNet has developed IntellAIgent, an agentic AI platform for housing providers and local authorities wanting to streamline operations, enhance tenants’ experience and accelerate AI-driven transformation. Agentic AI combines machine learning, natural language processing and contextual awareness to create autonomous systems able to handle complex business processes with human-like intelligence. In comparison, traditional automation and rules-driven…
FourNet launches agentic AI platformRead More →
FourNet launches digital transformation index
FourNet has created the first digital-channel map of local authorities’ demographic trends around citizens’ technology usage to help councils with their digital transformation plans. The customer experience (CX) specialist’s Local Authority Digital Transformation Index shows technology usage alongside every council area in England, Wales and Scotland. The index combines census information with FourNet’s CX analysis…
FourNet launches digital transformation indexRead More →
FourNet launches shared AI service for housing
FourNet has launched a shared AI service to make it more affordable for individual housing providers to buy, install and use housing-specific AI tools. The AI-powered service spans arrears, vulnerable customers, assisted living, property applications, voids, reporting and repairs. Alan Linter, group consulting director, FourNet, said, “We know how AI can help housing providers and…
FourNet launches shared AI service for housingRead More →
Sentiment analysis & TSMs
Sentiment analysis, also known as opinion mining, has a history dating back to the 1960s when psychologist Stuart Oskamp made the first attempt to classify text based on sentiment using a simple counting method. In the 1980s and 1990s, sentiment analysis gained popularity in market research, then in the early 2000s, machine-learning algorithms were introduced,…
Sentiment analysis & TSMsRead More →
Sovereign’s UC platform with FourNet & Enghouse
FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
Sovereign’s UC platform with FourNet & EnghouseRead More →
