FourNet has launched a shared AI service to make it more affordable for individual housing providers to buy, install and use housing-specific AI tools.
The AI-powered service spans arrears, vulnerable customers, assisted living, property applications, voids, reporting and repairs.
Alan Linter, group consulting director, FourNet, said, “We know how AI can help housing providers and the problems it can solve. However, it can be expensive for individual organisations which is why we’ve launched our new AI-powered shared service.”
FourNet’s AI service enables housing providers to access AI-powered solutions shared across multiple housing providers, reducing implementation costs, delivery times and ongoing management.
FourNet is building a housing-specific, multi-lingual large language model (LLM) which will be able to cope with regional dialects as well as different spoken languages, meaning all forms of conversation can be analysed for sentiment, offering real-time assistance for agents and tenants.
Linter said, “Advanced machine-learning models that can analyse sentiment in multiple languages and dialects are vital. The ability to analyse sentiment in real-time, integrated with chatbots, voice assistants and recommendation engines providing support to both agents and customers are what’s required.”