• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Journey into the ‘known’… Setting out and reaching base camp

Journey into the ‘known’… Setting out and reaching base camp

Welcome back to part two of our journey! Since our last article, we have been busy working on the successful introduction of our new iTrent HR solution. This is a web-based system for talent management, workforce management, HR and payroll from MidlandHR, and for us it’s a significant investment, both financially and in staff resources.

iTrent has five modules: absence and case management; recruitment; learning events; people development and performance management. iTrent is now managing some of our old paper-based processes, such as holidays and sickness absences. Preparing for this was a very useful exercise because it gave us the opportunity to review what we do and how we do it; consequently we’re now much smarter and more effective in using detailed staff data to support the business.

We will be using the people development module to ensure that we can manage and develop the talent we already have; this will all be part of our approach to nurturing and developing the team of the future – something we’re really excited about.

The performance management module will enable everyone to have online conversations about how they’re progressing in meeting not just their objectives, but those of the entire business. This is a further building block in realising our vision in having a public sector ethos with a private sector commercial focus.

Everyone will therefore be more assured about the part they play, both as an individual and as a team member.

iTrent is part of a whole range of initiatives in our ‘All Systems Go’ project which will be transformational for The Barnet Group. One of our key challenges has been to win ‘hearts and minds’ as to how iTrent and the other packages we have bought (Clearvale for the intranet; Aareon QL for housing management and CRM; and Covalent for business intelligence) will transform our working environment.

Barnet’s HR team have all been to our demo and training sessions in order to become ‘super users’ on the new system so that they can eventually train all of our 500+ staff.

The first test for our support strategy was the ‘go live’ of the self-service absence in July 2013. One of our major teething problems was ‘lock outs’ and the creation of new passwords, but floorwalkers and a dedicated hotline helped resolve the issues quickly. So far iTrent has met all our expectations and the overall verdict is “we love this system.”

Mandy Dunstan is head of business transformation at The Barnet Group.

See More On:

  • Housing Association: Barnet Group
  • Topic: Human Resources
  • Publication Date: 035 - September 2013
  • Type: Contributed Articles

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293