• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Making performance management work

Making performance management work

Performance management has received a lot of attention in the housing sector over the past few years, and rightly so. If housing providers are to improve front-line services and make cost savings, they must have a true understanding of how the business is performing, not just high-level percentages and generalised data.

The last year or so has seen housing providers making choices about which tools will help drive this process. Historically, it has only been larger organisations that consider software tools, but smaller organisations are also beginning to realise the potential benefits as they increasingly dedicate significant time and resource to collating data and discussing how to use it.

But there is a danger here that senior management will blindly acquire a software system believing that it alone can make a difference to performance management. In reality, the software solution is only part of a bigger set of considerations, including quality of data and how staff record it, to the ongoing training requirements of those staff.

For any performance management process to achieve true value, the first step must for be senior management to discuss expectations and their understanding of the current business, its strengths and weaknesses, and what information is required. This process should result in a set of objectives which will act as a platform for the project. When considering the different software options available, it is important to keep an open mind. Question which solution is best fit for the culture of the organisation in terms of work flow and process, and look beyond the sales product demonstration.

Once this system is in place, housing providers will then be presented with an expansive display of relevant data – so what next? Seeking the advice of a consultant with experience in implementing change management strategies will help any housing provider apply data in the most pertinent fashion. For instance, by implementing quick wins which will improve staff morale – and subsequently the service received by tenants – the entire employee base will buy into the programme and become more responsive to the more long-term changes the consultant proposes.

This combination of clear objectives, prudent procurement of software tools, and the employment of a knowledgeable consultant is most certainly the approach to performance management which will gain the right result – improved delivery of services and real cost savings.

Jacqui Stoggall is head of housing & public sector consultancy at Sovereign Business Integration.

See More On:

  • Vendor: Sovereign Business Integration Group
  • Topic: Performance Management
  • Publication Date: 020 - March 2011
  • Type: Contributed Articles

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293