Gigaset and Comms Supply have upgraded Orwell Housing’s telephony systems while seamlessly integrating with the warden-call communication system used to connect tenants with staff.
The project was carried out by Comms Supply, a certified Gigaset partner, that also provides its SIP-based cloud telephony platform YourUCP to Orwell Housing’s head office and many extra care housing schemes throughout Suffolk.
Based on the need for better coverage, seamless call handover between cells and integration with both the warden system and Orwell’s SIP-based telephony platform, Comms Supply designed a new system based on Gigaset Multicell base stations and DECT handsets.
Jamie Hopkins, head of ICT, Orwell Housing, said, “Our existing warden-call system was starting to show its age in terms of reliability and features and the growth of our extra care schemes over the years had led to coverage issues. Our concern was that there was a small chance that a call might not get through to the right person in a timely fashion.
“The new Gigaset DECT system offers great coverage, call quality and the handsets have proven easy to use, and our plan is to upgrade the majority of our sites over the next few years.”