Riverside is piloting a new service that will help tenants save money by controlling their central-heating boilers remotely. Tenants will be able to send a message from their smartphone to switch the boiler on or off and adjust their heating temperature from outside the home. The device also provides humidity readings to encourage families to…
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036 - November 2013
OpinionWise launches tenant dialogue portal
OpinionWise has developed its new OurHousing online service to help housing providers and tenants share their experiences with the aim of improving services. Anybody with an experience of a housing provider’s property can tell their story online and engage in dialogue with others around it. Housing providers can also reply and benefit from new insights,…
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One year on – Netcall completes integration with Serengeti Systems
A year on from its acquisition of Serengeti Systems, Netcall has completed the integration of the Serengeti expertise with Netcall’s enterprise content management capabilities to address the company’s wider proposition of seamless end-to-end customer engagement. Netcall has also just launched a number of new modules for the housing sector, including modules for anti-social behaviour (ASB),…
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Together Housing consolidates service centres with mplsystems
Together Housing Group has deployed a next-generation contact centre system from mplsystems. The new intelligentDesktop is intended to optimise the performance of the Together Housing customer services team that manages around 35,000 homes across its five contact centres. Together Housing handles customer service calls for ten different social housing brands. By using intelligentDesktop, the group’s…
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1st Touch appoints implementations manager
1st Touch has appointed Tim Birkett as an implementations manager. He joins from Morrison Facilities Services where he was the senior applications architect. Birkett will manage the customer implementation of 1st Touch mobile solutions, including the supervision of a team of implementation consultants who ensure the smooth integration of 1st Touch software with customers’ existing…
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New iPad forms app from Digital Field Solutions
Digital Field Solutions has released its new Formworks app for iPads. The app eliminates the need for paper forms and has the potential to halve data-processing times, and enables surveyors, property and facilities managers to easily create and update their own mobile forms. The Formworks app allows field staff to easily complete a form during…
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